When sending text messages, it’s important to understand how message counts are calculated and how they impact your plan usage.
When sending text messages, it’s important to understand how message counts are calculated and how they impact your plan usage.
How Message Segments Work
Text messages are measured in segments. Each segment is equivalent to 160 characters. If your message exceeds 160 characters, it will be split into multiple segments and counted as multiple messages.
For example:
- A 120-character message = 1 segment (1 message)
- A 250-character message = 2 segments (2 messages)
This segmentation directly affects your message usage.
Message Limits and Monitoring
Your plan includes a specific number of message segments. You can view your current usage and remaining message balance directly from the Home screen of your dashboard.
What Counts Toward Your Text Total?
Here’s a simple breakdown:
- Sending a text message: Yes, it counts toward your total.
- When someone texts you back: Yes, incoming messages do count.
- Sending an email: No, emails are unlimited and do not count toward your text message total.
Do Unused Texts Roll Over?
No, unused texts do not roll over to the next month. Your message balance resets at the start of each new month.
Need More Texts?
If you need extra messages, you have two options:
- Buy a block early at a discounted rate: $50 for 2,500 additional texts.
- Pay as you go: $0.03 per additional text (billed at the end of the month).
Planning ahead by purchasing a block can help you save money if you anticipate a busy season of outreach!