Managing Social Media Ad Comments

Watch this video on how to manage your social media ad comments or read below: 

Access the Comment Manager

1. Go to facebook.com and log into your account.
2. Navigate to your profile.
3. Click on the Professional Dashboard button.
4. In the left-hand menu, click on Engagement.
5. This will open your Comment Manager.

Reply to Comments

• Choose to reply publicly to comments directly on your ad.
• Alternatively, you can send a private message to the commenter.

What to do with Negative Comments

• If there are comments you don't want visible on your ad, simply click Hide. This will make the comment invisible to other users but still visible to the person who posted it.
• If someone is spamming negative comments, press the three dots on the right side of the comment and click delete, then block the user.

Blocking Users

1. Hover your mouse over the user's profile picture.
2. Click See Options.
3. Select Block to prevent further interactions from that user.