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Qualifications of a VisitorReach Connect Leader

One of the most exciting components of partnering with VisitorReachTM is the prospect of welcoming numerous new individuals into your church. Our proven strategies have guaranteed a significant increase in visitor attendance.

As compelling as this opportunity sounds, having the right leader and established systems within the church is essential. While we can provide the strategies, it's the church's responsibility to maintain and nurture these connections.

We've recognized that having the right leader to oversee your VisitorReachTM partnership is crucial. This individual cannot simply be anyone, but rather someone who possesses the following qualities.

As you consider the person you will appoint, please refer to this list of qualifications to select the best person for this significant role.

Be Committed to Your Monthly Meeting with your VisitorReach Customer Success Specialist

  •  Our team are experts in their field and are committed to help you succeed.

  •  Never be too busy to meet during your monthly scheduled white-glove coaching session.

  • Come prepared with questions, concerns, technology blips, recommendations and proper data.

A Heart for People:

  • Genuine care and concern for people.

  • Awareness that those responding are in a vulnerable season in their life.

  • The primary reason for these efforts is because God cares about people.

A Heart for the Church:

  • A deep and genuine passion for the church's mission, values, and growth.

  • A high respect and regard for your pastors, leaders, and ministries.

  • A real excitement about what God is doing in your church.

An Understanding of Local Church Culture:

  • Awareness and comprehension of the unique culture, traditions, and practices of your local church.

  • An ability to properly communicate the true heart and spirit of what makes your church unique.

An Awareness of All Next Step Ministries:

  • Understanding and familiarity with the various ministries and initiatives that follow a visitor's initial engagement with the church.

  • Discern where someone is in their journey and be able to connect them to a group or ministry that best fits their needs.

Communication Skills:

  • Exceptional verbal and written communication skills to effectively convey information to visitors, other church ministry team leaders, and volunteers as needed.

  • Active discerning and comprehension of visitors' needs and concerns to tailor interactions and engagement appropriately.

Empathy and Understanding:

  • Ability to empathize and understand visitors' experiences, challenges, and expectations, promoting a visitor-centric approach in all interactions.

  • Be patient with every person, recognizing their journey to attend may take up to 12-15 NurturePointsTM before they ever choose to come to church.

Adaptability and Flexibility:

Openness to change, with the ability to adjust strategies based on visitor feedback, preferences, and evolving organizational or community needs.

Organizational and Planning Skills:

  • Efficient management of multiple contacts, lists, tasks, links, photos, and quick reply responses, embedded into your VR App.

Understand what is happening in the church and be able to adjust messages (NurturePoints) to best meet the needs and interests of those whom you are communicating with.

Leadership and Teamwork:

  • Proficiency in leading and coordinating a team, fostering collaboration, motivation, and a positive work environment.

  • Ability to inspire and guide other ministry team members to align with the organization's goals, ultimately delivering exceptional visitor experiences.

Interpersonal Skills:

  • Building and maintaining positive relationships with visitors, and team members by being approachable, respectful, and diplomatic.
  • Problem-Solving and Decision-Making:

  • Quick analysis of situations and making informed decisions to resolve visitor issues or concerns effectively, ensuring a seamless experience.

  • Discerning when a crisis needs to be referred to other Pastors or Leaders on the team.

Creativity and Innovation:

  • Ability to generate new ideas and innovative solutions to enhance the VisitorReach platform for your church.

  • Mindful of new ways to engage and interact through your communication strategies on the APP.

Technological Proficiency:

  • Familiarity with VisitorReach aiChurchTech Platform.
  • Stay current on new updates to APP or technology.
  • Stay relevant with all technologies and software to effectively manage databases, communication
  • platforms, and visitor engagement tools.

Sees Follow Up and Assimilation as a Priority:

  • Recognize your primary concern is to connect your visitor to people and not just programs.
  • Remain bold to encourage people to attend a service, a group, event or program.
  • Stay committed to communication until assimilated, regardless of how many times you have sent communication.

Persistent in Response:

  • 92% of people surveyed responded if there was a response within ten minutes of their request to connect.

  • Only 25% of people surveyed waited beyond twenty four hours.

  • Do your best to connect as soon as possible.

  • Ensure automated and aiChurchTechTM responses are set accordingly.

  • Notify your VisitorReach Success Specialist of any concerns you have with connections.

Knowledge of Visitor Engagement Strategies:

  • Staying informed about the latest trends, best practices, and strategies in visitor engagement to continuously improve and adapt engagement initiatives.

  • PLEASE pass on your insights to our Customer Success Specialist.

Passion for Engagement and Education:

  • Genuine enthusiasm for connecting with visitors, educating them about the organization or community, and creating memorable experiences.

  • Make sure all communication to your visitors is updated and current.

Cultural Sensitivity and Inclusivity:

  • Awareness of and respect for diverse cultures, backgrounds, and perspectives, ensuring inclusive engagement strategies that cater to a wide range of visitors.

  • Ensure them that all people are welcome regardless of their current situation and challenges.

Detail-Oriented:

  • Attention to small details to ensure accuracy and precision in all communication and engagement efforts is critical.

  • Be sure to spell check any live texts you might send.

  • Be sure to use the person’s right name.

Committed and Faithful to the VR Program:

  • Follow up can be a life-saving responsibility.

  • Please be committed and faithful to follow up and remain connected.

  • Never be too busy for people.

Ethical and Trustworthy:

  • Upholding high ethical standards, maintaining visitor trust, and ensuring confidentiality in all interactions and transactions.
  • By embodying these qualities, a VisitorReach Connect Leader can effectively engage with visitors, strengthen connections, and enhance the overall visitor experience, thereby contributing to the organization's success and community growth.