What Counts Toward Your SMS Quota?
All inbound and outbound text messages count toward your monthly SMS quota, including but not limited to:
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Individual 1:1 direct messages
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NurturePoint Journey messages
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Mass or group messages
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Inbound texts from contacts
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Outbound texts sent from the platform
If a message is sent or received, it is counted.
Monthly Text Limits by Plan
Each plan includes a set number of SMS messages per month:
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Bronze: 2,500 texts
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Silver: 5,000 texts
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Gold: 10,000 texts
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Platinum: 15,000 texts
Your usage resets at the start of each calendar month. Each message has a maximum character count of 160 characters.
Usage Alerts & Notifications
To help you stay ahead of your usage, email notifications are automatically sent when you reach 85%, 90%, then 95% of your respective plan’s SMS limit.
These alerts give you time to decide whether you’d like to purchase additional SMS credits or continue with overage pricing.
What Happens If You Go Over Your SMS Limit?
If you exceed your monthly SMS quota:
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All messages will continue to be sent without interruption.
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You will automatically be charged $0.03 per additional message if no action is taken.
There is no service disruption—only overage charges.
Options When You Exceed Your Limit
You have two options if you need additional text messages:
1. Pay-As-You-Go (Automatic)
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$0.03 per additional message
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No action required—charges apply automatically
2. Prepaid SMS Credit Bundle (Recommended)
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2,500 messages for $50 (Just $0.02 per message, equaling to 33% savings)
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Can be purchased directly from your Dashboard in the Shop section
Important Notes:
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SMS credit bundles do not roll over
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Unused credits expire at the end of the month
Best Practice Recommendation
If you regularly approach or exceed your SMS limit, purchasing a prepaid SMS bundle is the most cost-effective option. Monitor your usage via Dashboard alerts to avoid unexpected charges.