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VisitorReach Tools FAQ

 

What’s a Seeker? A Journey? A NurturePoint? 

A Seeker is someone in your community that is spiritually curious and looking for a church to call home. A Journey is what we call the sequence of pre-built communications that a seeker receives once they submit a form requesting more information. These Journeys are sent over email and text. A NurturePoint is each individual message sent as a part of a larger Journey (all editable to fit your church's culture and language).


So, AI is responding to these Seekers?

No. When a Seeker submits a form to get more information, either from an ad or from your website, they receive a series of messages (through NurturePoint Journeys). When they respond to one of those messages, you are notified via the app and you should respond to them in a 1 on 1 conversation. During that conversation, you may choose to utilize our in-app resources, such as Quick Replies and AI responses, to help craft your response, but at no time is AI managing the conversation. This is an intentional choice in order to increase authenticity and seeker engagement.


Can we change the messaging in the Journeys?

Yes. We will build the first draft and then will need your help modifying them to best fit your church's culture and values.


How can someone start receiving messages again after replying STOP?

If a lead replies STOP, and they complete a form that would add them back into VisitorReach or want to re-enter messaging, they will need to reply START or UNSTOP (either will work) in order to begin receiving messages again.


Why aren’t my texts sending?

Due to texting regulations, any mass messages and NurturePoint Journeys can only be sent in the window of 9am-8pm of the individual's time zone. If a message is scheduled outside of this time frame, it will be sent at the next soonest available time within that window.


Why is my text message with a link not sending?

Shortened links can often be flagged as spam messages, causing them not to be delivered. Be sure to include the full link in your text in order to ensure the message is delivered.

 

If I have multiple church campus accounts, how do I switch between them?

If you have multiple church campus accounts, you can switch between them in the VisitorReach app by going to Settings > Account Info > Switch Campus.

 

Can we pause our NurturePoint Journeys?

If an extenuating circumstance arises, we can pause ads and stop new people from entering the app.  However, you do not have the ability to "pause" Journeys. Rather than removing and re-adding people to a Journey—which would restart them at the first NurturePoint—we recommend sending a mass message to communicate any immediate concerns, such as inclement weather or a service cancellation.